Legal Notice

1. Exclusive Maintenance Club Policy

Our Maintenance Club offers discounted, recurring care packages designed to preserve your vehicle's condition. To protect our scheduale and maintain these low rates, the following strict terms apply to all members:

• Initial Qualification Clean: Before entering the maintenance club pricing tier, your vehicle must first undergo an initial Express Valet or Deep Clean. This allows us to bring the car up to our professional baseline standard.
• The 4 - Week Booking Window: Maintenance pricing is strictly dependent on frequency. If an appointment is delayed, missed, or rescheduled beyond 4 weeks from your last appointment, the vehicle will naturally accumulate too much road grime to be completed within the maintenance time frame. In these instances, the booking will automatically revert to our standard Express Valet rate for that visit to reset the vehicle's condition.
• Heavily Soiled Vehicle's: The Maintenance Valet is an upkeep service, not a deep clean. If the vehicle has been taken off-roading, used to transport heavy garden waste, or has accumulated excessive pet hair or severe interior staining between visits, a heavy soilage surcharge (from £15) will be added to cover the extra labor and chemical consumption.

2. Cancellations & Rescheduling

• 24 - Hour Notice: We operate a busy mobile diary. We require at least 24 hours' notice for any cancellations or changes to your scheduled slot.
• Late Cancellation Fees: Because we reserve a specific time frame for your vehicle and cannot easily fill it at short notice, cancellations made with less than 24 hours' notice may incur a 50% cancellation fee, or require full payment before your next slot can be secured.

3. Weather & Enviromental Conditions

• Mobile Self - Sufficiency: Because our mobile valeting unit is fully self - sufficient with an onboard water tank, and power supply, we can comfortably work through light rain and cold weather.
• Extreme Weather Cancellations: In cases of extreme weather (such as torrential storms, high gales, or freezing temperatures below 0 degrees) where finish quality or operator safety is compromised, we reserve the right to postpone or reschedule your appointment to our next available slot at no penalty to you.

4. Vehicle Sizing & Pricing Accuracy

• Size brackets: Please ensure you select or state the correct vehicle size category when booking. If a different or larger vehicle is substituted on the day of the clean without prior notification, your final price will be automatically adjusted to match that vehicle's true size category (Small / Medium, Large / Crossover, or XL / 4x4).

5. Safe And Legally Parked

• Safe And Legal: On the day of your vehicle clean, please ensure your vehicle is in a safe and lagally parked position. While also allowing enough room for us to park legally near to the vehicle.

6. Liability & Insurance

• Public Liability: [Polished Details] operates with comprehensive public liability insurance coverage.
• Pre - existing Damage: We conduct a digital or visual inspection before starting any work. We are not liable for any pre - existing damage, including but not limited to: chipped paint, flaking alloy lacquer, loose interior trim, or degraded rubber seals.